Customer Service Questions

We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

  1. How to Order
  2. Currency
  3. Payment Methods
  4. Delivery Charges and Time Frames.
  5. GST and Taxes
  6. Security Measures
  7. Returns and Refunds Policy
  8. Privacy Information
  9. How we can be Contacted

How to Order

Online Orders: Ordering is easy – simply follow these steps 

  • Browse our product range and find the items you would like to purchase. Choose your preferred colour and size, or other options.
  • Add the item to you shopping cart. Make sure you check the size chart to get size equivalents if you are ordering outside Australia
  • Repeat the process until you have all your items and view your cart.
  • Click on the checkout item to go to our secure ordering page.
  • Fill in the details you are prompted for and submit your order
  • An initial email will be sent to you immediately and one will be sent once we process your payment for your order.

Please ensure that a secure address is given as we cannot take responsibility for lost or stolen parcels unless the parcel is sent by courier with signature on delivery.

Phone Orders: Australian customers can call us during business hours 10am to 5pm Monday to Saturday WST on 08 9321 8820 for information or to place an order. 

Currency

All prices are shown in Australian dollars.  We welcome orders from overseas customers, prices for orders to overseas destinations will automatically be calculated NOT INCLUDING GST.  We will not process your order until after we contact you with freight options and costs. 

Payment Methods

You have several options on how you can pay for your purchase.  They include

Credit Card:
We accept Visa and Mastercard via our secure order page.

Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase.  We will then await confirmation that your payment has been made before shipping your order.

Pay Pal:
You can also pay via PayPal for your purchase. You will be taken across to the PayPal site to enter your credit card details.

Delivery Charges and Timeframes

You should receive your order within 2 to 14 days depending on your location and delivery method.  We provide post and courier tracking numbers for follow up after your order has been processed.

GST and Taxes

A charge of 10% GST is included in the retail price shown. The price shown is the price charged for Australian customers.

GST on International Orders

International Customers do not pay the GST and will pay less for the item than that shown on the site.  The total price of your order will include the 10% GST at the start of the checkout. However, this will be reduced when your international delivery destination is specified and we automatically deduct the Australian GST from your order.

Security

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.

Returns and Refunds Policy

We accept all returns within 14 days from when the order is sent.

The Bra Bar offers refunds for or will replace any items purchased that…

  1. Are faulty or damaged at time of purchase
  2. Do not match the specification advertised for them

The Bra Bar offers store credits for returned items that do not fit or items that you have changed your mind on.

We will not refund purchases or replace items where the items are damaged after payment has been finalised.  If you change your mind about the purchase after payment has been finalised we may offer a store credit for the returned item within 21 days of the original purchase, not including freight and postage costs.  

Please return items by post, we will contact you as soon as your return arrives. Return postage costs are the responsibility of the customer.

Please ensure all returns are in a new condition and are fit for resale with all packaging and retail swing tags in place and undamaged.

Privacy Policy

We have a comprehensive online privacy policy that is explained on our Privacy Policy page.

Contact Us

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details can be found on the contact page.

Scroll to Top